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Computer Is Locked Scam – Fixed

Yesterday we had a pc computer brought to us by one of our customers. They responded to our advertising for computer repair in Moorpark, CA. The customer complained that he got a call from someone pretending to be Microsoft support. He talked to them and he followed their directions for a minute until he realized it was a scam call. However, after what he was told to do and after something that he did, his Windows 10 pc computer, became locked.

This is what the screen on an “infected pc” looked like:

pc locked scam

Since I didn’t know anything about it, it got a little frustrating, because there was really no way to log into a computer. I tried booting into safe mode and tried looking at the registry to see if there were any programs being launched on the windows startup. But I couldn’t get anywhere.

I also tried downloading Kaspersky bootable USB rescue disk, and booting the computer from it, but couldn’t even see any directories on the C-drive in order to back the files up. Nothing seemed to work.

How To Fix Computer Is Locked Scam

After that, I installed a second hard drive into the computer and installed a fresh version of Windows 10 on it. From there I was actually able to access the files. The first place I went was the Program Files directory. In there I immediately saw some strange folder named Lock My PC 4. I opened it and saw that it was some sort of software that might be locking this computer.

Since I was on a different OS, I couldn’t uninstall it. So I just went ahead and deleted the entire folder with all files in it.

After the folder was deleted, I unplugged the new drive and left the original drive only. Restarted the computer and voila! It booted up normally.

Then I ran a virus scan that turned up some PUPs, but no viruses nor any kind of malware on the computer. Which was strange. Cause I really expected there would be something that caused this Lock My Pc 4 program to be installed. But there was nothing.

So then I went to the developer’s website who created this Lock My Pc 4 Software and I saw a note in red letters at the top of the screen. Which said that due to scammers using this Free software, the developer decided to discontinue public access to it. This means that the scammers were using this well-intended software to fulfill their evil deeds and scam people out of money.

How Do I Protect Myself From Online Scammers

I can not stress this enough. Do not let anyone ever connect to your computer remotely, unless you know the person in real life and you can trust them. I can not begin to tell you how many customers I had who trust people who call them up and pretend to be from HP, Microsoft, or some other place. Then gain access to their computer to lock it up or infect it with viruses and then ask for a ransom to fix the problem they have just created.

People have too much trust in institutions and scammers take advantage of that! If you want to keep your computer clean. DO NOT LET ANYONE REMOTE ACCESS YOUR COMPUTER EVER!

What To Do If Your Computer Has A Lock Scam

If you read this article and you’re somewhat proficient with computer repair you can just do what I did, but only if your screen looks the same as I posted in the picture, or it might look slightly different because when I looked through that folder, they had 6 similar images to put on a lock screen as part of the software.

If you have no idea how computers work, but you have a pc that is locked and you can not open it. Then call Fastest Mac Repair and Pc Repair Newbury park at 805-585-5535 and we will help you fix it!

Or stop by our computer repair shop at 3339 Kimber dr. STE D, Newbury Park, CA 91320. We’re open 10-5 pm on weekdays and sometimes on Saturdays. Please call to verify Saturday hours!

We also provide pc repair in Moorpark, Thousand Oaks, Agoura Hills, Camarillo, Malibu and surrounding areas!

Meet The Owner
Hello my name is Eddie.

I opened my first computer store, after i looked around to notice that people didn't have a proper place to repair their computers at.

Most mac repair places take days to repair. Not because it takes so long to repair them. but because most shops are incompetent or have bad work flow. Hence they fall behind and as result customers have to wait for repair to be completed much longer.

It is similar (if not worse)with companies like Geek Squad(Best Buy), Genius Bar (Apple), Asurion(UbreakiFixit). They hardly do any inhouse repairs. Most of their computers get shipped out to manufacturers or other repair centers.

So again, people like yourself, have to wait 2-4 weeks get their computer back.
For that reason i was on a mission to change this industry and get computers fixed as fast as I can. So you and your family can get back to their zoom meetings as quickly as possible!
Another reason you should come here is because I fix most of the people's computer in the area anyway. Most just collect them and send them to me or I usually have to take care of their customers because the "other computer geniuses" break something and computer still ends up in our repair shop after that. I'm not saying that I'm perfect. I also make mistakes sometimes or sometimes get overwhelmed and forget something. But that doesn't happen very often. and if it does. It happens because of my own error or accident, not because I'm incompetent nor do i need to hide it by telling you to just go buy anohter computer cause this one is not fixable. Like other people do. I write this, because i really take it personally. And i don't understand why people have to lie instead of telling the person they don't know how to fix it. and just tell them to go look for some other options. I take this service seriously. I love doing it and i love providing nothing less than a truly NO-BS-Excellent service to people who come visit me! hope you will be one of them! Oh yes, and also in my free time i get out of town and shoot landscape photography! feel free to stop by our shop to see my artwork!

Visit my photography website here: Nature Photos For Sale

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